Alerting, dashboards and reporting
Thresholds that mean something, dashboards people actually open, and reporting that stands up in a service review.
What this covers
Monitoring produces data. Alerting, dashboards and reporting are what turn it into decisions, and they are usually the part that gets the least attention.
We set thresholds with you and revisit them once real traffic has been observed, so an alert corresponds to something worth waking someone for. We build separate views for the people who operate a service and the people who answer for it, because they need different things from the same data. And we produce availability and success rate reporting against agreed service levels.
Apogee combines business and operational KPIs on a single dashboard, which settles a familiar argument: the operations team and the service owner stop debating whose numbers are right and start discussing the same figure.
What’s included
- Alert threshold definition and tuning
- Escalation paths and on-call routing agreed in advance
- Operational dashboards for engineers
- Business KPI dashboards for service owners
- Availability and success rate reporting against service levels
- Regular review of thresholds as traffic patterns change
Platforms and channels
Need Alerting, dashboards and reporting?
Tell us which services matter most and which channels your customers reach them on, and our engineers will come back with a monitoring proposal.